Terms & Conditions

TERMS & CONDITIONS

Welcome to our personalised online gift shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing products from us. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order.

 

Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we cannot guarantee the complete accuracy of such information. We reserve the right to modify or update product details without prior notice.

The images of the products on our website are for illustrative purposes only. The actual product may slightly vary in appearance.

We make efforts to display the colors of our products accurately. However, the actual colors may depend on your monitor and may not precisely match the product.

 

Ordering Process

By placing an order, you make an offer to purchase the selected product(s) in accordance with these Terms and Conditions.

We reserve the right to accept or reject your order at our discretion. If we are unable to fulfill your order, we will inform you and provide a refund if applicable.

 

Personalisation

When personalising a product, you are responsible for providing accurate and correct details, such as names, dates, and messages. We will not be held liable for any errors or mistakes made by you during the personalization process.

Offensive, inappropriate, or copyrighted content is strictly prohibited. We reserve the right to refuse personalization requests that violate our guidelines.

Once an order with personalised details is submitted, changes or cancellations may not be possible. Please review your personalization carefully before placing the order.

 

Pricing and Payment

All prices on our website are stated in Australian dollars (AUD) and include applicable taxes, unless otherwise specified.

We accept various payment methods as indicated on our website. Payment must be made in full at the time of placing the order.

In the event of pricing errors, we reserve the right to cancel or modify an order. We will notify you of any such changes and provide a refund if necessary.

 

Shipping and Delivery

We offer shipping within Australia. Additional charges may apply for shipping, and the estimated delivery timeframes will be provided during the checkout process.

We aim to process and dispatch orders promptly. However, delivery times may vary depending on the shipping address and the selected shipping method. We will not be liable for any delays beyond our control.

Risk of loss or damage to the products passes to you upon delivery. Please inspect the products upon receipt and report any damages or defects to us within a reasonable timeframe.

 

Returns and Refunds

We strive to ensure your satisfaction with our products. If you receive a defective or incorrect item, please contact us within 3 days of receipt to arrange a return or exchange.

 Personalized items are generally non-returnable, except in cases of defects or errors on our part.

For non-personalized items, you may be eligible for a return or refund within 14 days of receipt, provided the product is unused and in its original condition.

Shipping costs for returns or exchanges are generally the responsibility of the customer, unless the return is due to our error.

Refunds will be issued using the original payment method, and the amount refunded will exclude any shipping charges.

 

Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by intellectual property rights and is the property of our personalized online gift shop or its licensors.

You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use or inability to use our website or products.

We do not guarantee the continuous, uninterrupted, or error-free operation of our website or the absence of viruses or other harmful components.

 

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

 

Modifications

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically.

 

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.