Frequently Asked Questions (FAQ)

General Questions

1. What is Aussie Personal Gifts?

Aussie Personal Gifts is your go-to destination for unique and personalised gifts. We specialise in creating customised items that add a personal touch to every occasion.

2. How does the personalisation process work?

Our personalisation process is simple! For each product, you'll find customisation options on the product page. Follow the instructions, upload your images or input your text, and preview your personalised item before placing your order.

3. Can I customise multiple items in a single order?

Absolutely! You can customise multiple items in one order. Simply add each item to your cart and proceed to customise them individually before completing your purchase.

Ordering and Shipping

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the status and location of your package.

2. What is the estimated delivery time?

Delivery times vary depending on your location and the product. You can find estimated delivery times on the product page. Please note that personalised items may take a bit longer.

3. Can I change or cancel my order after it's placed?

To ensure prompt processing, orders are sent to production shortly after they are placed. If you need to make changes or cancel your order, please contact our customer support as soon as possible.

Returns and Refunds

1. What is your return policy?

We want you to be satisfied with your purchase. If there's an issue with your order, please reach out to us within 30 days of receiving your item, and we'll assist you in processing a return.

2. How do I initiate a return?

To initiate a return, please contact our customer support with your order number and details about the issue. We'll guide you through the return process.

3. What if my item arrives damaged or defective?

We apologise for any inconvenience. Contact us with a photo of the damaged or defective item, and we'll arrange for a replacement or refund.

Contact Us

1. How can I get in touch with customer support?

Our customer support team is here to assist you. Click here to visit our Contact Us page

2. Do you have a physical store?

Currently, we operate exclusively online. You can browse our selection and place orders through our website.

Have a question that's not answered here? Contact us, and we'll be happy to help!